Them saying the servers can handle up to 100k players thats not based on 100k players actually logging in and playing. Thats estimation based from the data they got during stress tests. They never had as much attention as they have during this launch at any test level.
We all expect everything to be easy, oh add in queue timers, add in afk kickers, all while optimaizing the game, fixing bugs, nerfing and buffing things. And compare this to AAA like New World.
I've read countless posts on the discord from people sitting in queues for 10+ hours to 3 days in queues. Add that with the amount if players who are purposely leaving their accounts online to avoid logging out and the queues all adds to the problem. I've seen streams of friends ingame that their pcs are frame bombing in town because theres so many people afk in towns.
And now they are slowly getting haven crashes because so many people are playing in certain instances. They arent a team of hundreds like the AAA dev teams have. Theres 30 in total. Not all are coders.
Sure the game is getting bombed, and flamed all over the internet, steam and geforce now, but once the peak interest subsides a bit you will still have a brilliant game to play.
A rotating server reset would work wonders to try and spread the load around a bit. Resetting every 6 hours, would give those ingame a bit of gameplay, those in queues a chance to play the game, those afk to be kicked, it would slow down some of the major guilds progressing too quickly while not being attacked by other major guilds, and those playing in different timezones a chance to play.