@Jackdstripper for myself im not as concerned about the refunds, if steam does not want to give a reafund and you paid with a mastercard or visa chast initialise a chargeback. with mastercard it would be chargeback reason code 4853 Service/goods not as described, as we paid for a game but just sit in a never ending queue for weeks and visa i guess was cbrc 12.5. if you used paypal there you can do the same over paypal.
and in case also mention that the refund policy was not clearly stated at the date of purchase.
for me its more we have a biger community, we want to play together, some can play in haven, some cant at all, some already stoped....
i persanly dont mind to stay in haven for another few weeks but i do mind if i wast electicity, free time, etc to just stay in a queue. the time i spend in the queue if they would have to pay my wage they would go bankrupt. i dont mind to stay in the queue for a couple min. but since release i hast just about 3-4h playtime, rest i was in the queue simulator. but i really dont be patient long anymore and then will change the game, once changed i also wont come back anymore as i will spend my time in just one game.
the ppl are eager and want to play, but the decisions that get made atm doesnt seem to fix the issue at all, and it also dont seem to bring a just light modereate effect as im still 24h in a queue without beeing able to play like i was befor. therefore i would like to suggest, either ask the community what they want and may there are good solutions in to solve it as a short term solution. or watch hofe more and more ppl wil walk away the next 1-2 weeks. so then you also wont have to increase server cap anymore as there wont be enough to fill it up anymore.
ppl was very patient for quite a while now but i dont think they will be patient again as long as they already was till now.
@Robmo i guess you will have to step in as community manager and start taking a lead and also search the dialog betweed prooject management, leading , stakeholders and community as there soon will be drastic changes. and as a company your first target is to grow, but this does only work if you have enough customers. customers bring money and that let you grow. you want to do a subscription model, thats fine, but if you lose half of your future customers now already that means there will be a hughe difference by the monthly income.
so yes, im pretty sure the whole community is aware that you have to make money so we can play etc. but we also wont stay here and wait another few weeks till someone comes up with the idea "we may have to start thinging to start considering a solution as our customers are running away, any ideas?".
you have to start acting now. i know everyone at SV is under enormous preassure right now, but that means even more the importance of doing the right decisions at the right time.
ease the preassure and give the customers a possibility to play and at the same time you will gain lots of time and ease the preassure and cans tart working on a permanent solution that will work.
Robmo said:
Hey man,
The current situation is just plain bad. For one I am pushing for a system to kick AFK and Macro afk. Like a captcha? That will help problems. Henrik and his team are pretty aware the problems are killing the game so they are making efforts to help this nodeline bottleneck that is not letting players in. I know the team members that don't work on network are working on things such as the return to haven. However, that is not a solution, but duct tape to the problem. I really hope it gets better, I am a player myself, it sucks people losing faith in such a great game otherwise.
I appreciate this feedback, I really do.
@Robmo, i do understand that the going back to haven feature can be quite complicated as there are things their not available in haven and could break the system etc. but to delet the caracter is quite easy as this function already exxists, call it aswell from an other class and we would have a big realeave that also is just done in couple min + testing. so in theory you could deliver that already today and bring some reliefe or atleast how stated above, get one gm, or make a mail box what ever, where ppl can write theyr accs and the char get deleted by hand. at the end (i asume your using sql database) all will be just a query, more or less complicated. but the delete function to be called outside of the class from another is quite simple to do as a short time relleave, because im sure that atleast 50% of ppl queueing at the moment would use this function to go back to play imediatly and that would buy alot of time.
or initiate a second queue only to log delet chars where the actual server join is permitet /disabled. users in this queue ignore the regular login but that way they get access to the character and can finaly delete it. what ever you choose or do, but do it quick.
and sorry
@Robmo but as community managers your the interface for us to communicate. there you may have to step in and show bit more iniciative and pass on the preassure from the community on to the once they do the decision that they realise how the situation is down here and how we feel.
and i guess the community would agree with that.
