When ill make my own mmo, i would only setup a forum+discord to keep the loud trolls that allways knows everything better out of my game, while i follow my dev-vision and make decisions from my collected data ingame.
When I make my own MMO it will have pvp and lawless zones. Fixes most of the issues players have with 'consequences' and bs. Cant grief in town if town is a safe zone. Cant go red if you only pvp in the lawless hotspot that has good stuff to fight over. Would have a middle tier zone between towns and lawless that is open pvp but with a murder or standing system. And then you can make the consequences as extreme as needed/wanted, because people have the lawless zone hotspots anyway. Would prob make some safe zone's for PVE only players who wouldnt play in the open pvp areas anyway.