Haven has no queue, only the mainland has one. If you are sure you have no character made then it sounds like you need to delete your save file. This will let you join correctly. Had to do this myself.
Code:
Close game
Go here in explorer
%localappdata%\MortalOnline2\Saved\SaveGames
Delete your savegames
i just dont get why they don't have predicted this problem and acted accordingly. same problem they faced with mo1 during the steam release.
Yesterday (guess was yesterday) they reached the all-time peak. 9618 players. today we are at 9110 right now...well, i guess the problem will fix himself eventually. in a way or another.