Add the option to "delete character" to the settings screen so that people that are stuck in queue waiting to delete their character don't have to wait. It will clear queue of these players and allow people to stay in Haven if they want to.
People shouldn't need to delete their characters to play the game. They need to fix the queue asap, or add the system to go back to haven. If you cant bring any items, and cant leave with any more items, it will be fine.
A simple fix is letting people see their queue number. At least we would know how long of a wait it will be. Instead of sitting wondering if the queue even works at all.