The Main problem is that when you can't enter the game, you don't get any clue why that happens. I spent about 5 hours tonight trying to get in... thought something's wrong with my antivirus software, with easy anticheat etc... then i found someone (some user) wrote that he found on twitter, that today there's the problem with logging many users same time. So we can randomly log if we're lucky. WHY THE HELL THAT INFO IS NOT ON THE MAIN WEBPAGE OF THE MORTAL ONLINE 2 AND AT THE STEAM??? I'm agree to wait for weeks while you, guys, fix the problem, just TELL ME THAT YOU GOT ONE... the problem. Otherway it looks like you're just keep silent about it...idk why. Twitter is not the only place you should place the news. And 2nd problem - when i was buying the game at steam few days ago, there was NO any info about beta etc, only "why it's early access". And the MO2 webpage have info that the launch will be only 25 of june. Where's the actual info? Why it looks different at Steam then at webpage? That's not very fair imo, i better wait +1 month, than feel so disappointed, i feel myself now. (what i already saw in mo2 is pretty good, but still it misses alot we where asking - the crawling stance, sitting on chairs, more emotes that have some use etc). But anyway thanks for all the work you already did. Gl!
Can't login today - ALMOST NO INFO ABOUT THE GLOBAL PROBLEM with logging - WHY?
- Thread starter super_shadow
- Start date
Communication is definitely something they need to work on.
One would naturally expect to find official statements on their official forums.
But sadly it rarely seems to find its way here other than users posting what they heard on discord or somewhere else.
One would naturally expect to find official statements on their official forums.
But sadly it rarely seems to find its way here other than users posting what they heard on discord or somewhere else.
Sorry to hear you were having a hard time getting in. As Amadman says, the best place to get fresh info from the devs is the Discord here:
Join the Mortal Online Discord Server!
Official Server for Star Vault's sandbox MMORPG Mortal Online. | 28303 members
I don't see any updates about the game being down, but sometimes (since the game is still technically in closed beta), the server may crash during the Sweden's night (where the devs are) and they may not get to it until they wake up. I recognize this won't be acceptable once they release of course.
As for your concern about no info about beta, I'm confused. The first two paragraphs in the Steam Early Access description are:
"Why Early Access?
“We are enabling pre-orders of the game allowing players who have preordered the game to hop in and try out the closed beta of Mortal Online 2 before it releases.”
Approximately how long will this game be in Early Access?
“Mortal Online 2 will leave Early Access on the 25th of January 2022.”"
What are you saying is missing/confusing? Their main website has a huge timer to the 25th of January.
They did change around some of the text the day after EA launch based on feedback about people not recognizing it had a sub etc, maybe you bought it before this info was on there?
I wonder if any recent MO game log-in problems have to do with recent AWS outages, which were felt here in NA.
They don't seem to have anyone whose job it is ª to push out all the information given in a particular place to all the others, nor even to update each medium for dates & decisions. The Star Vault websites are usually the last to know anything.
- - - -
ª Before readers can complain that artists & coders & QA folks' time could be better spent on development, let's remind ourselves that people can be hired who do not have those skills, and who do not cost as much, just to do most of what I'm talking about and then assist whoever it is that maintains the main website.
My favourite Star Vault-related complaint of modern times.
They don't seem to have anyone whose job it is ª to push out all the information given in a particular place to all the others, nor even to update each medium for dates & decisions. The Star Vault websites are usually the last to know anything.
- - - -
ª Before readers can complain that artists & coders & QA folks' time could be better spent on development, let's remind ourselves that people can be hired who do not have those skills, and who do not cost as much, just to do most of what I'm talking about and then assist whoever it is that maintains the main website.
Right, case in point Farmer Joe (Sebastian) the lead developer, is the primary SV moderator/content producer for the Discord. My friend suggested they get someone to really help curate and moderate the subreddit, since it seems to be one of the main places new people interested in the game are going, and he basically pointed out it's a total side job for him and that they prefer to leave it to the fans.
All well and good, but it's just another symptom of what you're describing in that they need at least one individual (perhaps more) whose primary responsibility it is to do community management and social engagement. I recognize they're strapped, but it seems sorely needed (even if it's just a trusted player/GM).
This is fine for questions and answers about gameplay on the forums or Discord.
And I can understand why communication is lacking a bit during testing.
However, I believe that when things become live they are going to need to step up their communication efforts greatly.
Any and all issues should be communicated through all channels so players effected can easily find the information.
The frustrations that come from not being able to find info when problems arrive can easily be averted with better communication.
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Well. Now that Star Vault got the epic games megagrant, maybe Henrik can hire one of these people.
Often when problems with login in occour, a restart of the client or steam solves it.